Frequently asked questions
What you ask us most. If your question isn't here, message us.
How does arrival work?
We welcome you in person: Ana meets you at the door, hands you the keys and tells you anything you need about the home and the area.
Before you arrive, message us on WhatsApp with your approximate time and we'll arrange to meet.
What are check-in and check-out times?
We confirm them when you book.
Full answer: pending
Where can I park?
It depends on the home:
- Kiana – Mirador Jerez
- Pendiente
- Kiana – Mirador Sherry
- Free parking.
- Kiana – Loft del Parral
- No private parking; public parking nearby.
- Kiana – Mirador Torres Soto
- No parking.
- Kiana – Mirador Fuentebravía
- No private parking; parking is on the street.
- Kiana – Mirador Puerto Sherry
- Free open-air parking.
How do I book?
From each home's page, with the “Book” button: choose your dates and see the price straight away in our booking system.
If you'd rather talk first, message us on WhatsApp and we'll help.
Why is it cheaper than on Booking?
Because when you book here, there is no platform in between taking a commission. It's the same home, with the same family, and you pay less.
How do I pay?
You pay when you book, in our booking system.
Full answer: pending
Can I cancel?
The cancellation terms are shown in the booking system before you pay.
Full answer: pending
Can I bring my pet?
Ask us on WhatsApp before you book.
Full answer: pending
What if I want to stay a month or longer?
For long stays we talk to you directly and find the best price. Message us on WhatsApp with your dates.
Is there Wi-Fi?
Ask us about the home you're interested in.
Full answer: pending
What do you do with my data?
We only use it for your booking and, if you join our returning guests list, to let you know. You can ask us to delete it at any time. We explain this in the privacy policy.